Disruptions to your water service can occur from time to time throughout the year. This is normally due to a water main break, service repair or pipe maintenance or replacement. 

Causes of a Water Main Break

Pipe age and condition, soil condition, pipe material and pressure changes in the water system can all play a part in a water main break, but one of the biggest causes is freezing temperatures. Cold temperatures in the winter cause water mains to contract and in the spring warmer temperatures cause pipes to expand. In some cases, and especially with cast iron pipes where there is very little flexibility, this is enough to cause a break in the water main. The freeze-thaw cycles in the spring also cause the ground to shift which contributes to water main breaks. 

Reporting a Water Main Break

While our staff are always on the lookout abnormalities in our water distribution system that may be due to a break, our residents are our eyes and ears in the community. We appreciate the help to ensure we respond and repair the issues in an extremely timely manner to our residents. 

If you see running or pooling water on the street, see a sinkhole developing, or have a loss of water or water pressure in your home, please call:

  During Regular Office Hours, Monday to Friday 9 a.m. - 5 p.m., call (306) 232-4826 or fill out our Water Break Concern Form     

  After Regular Office Hours (weekends, evenings and holidays) - call our Municipal Operations, PW cell at (306) 232-7628 

Repair Timelines

The excavation and repair of the pipe is typically done in under 48 hours. The main flushing, water quality testing and delivery of drinking water advisory lifted cards can take longer. The length of time can also depend on outside factors including other water main breaks, needs for re-sampling or unknown underground conditions.

Drinking Water Advisories