VAC Policies & Rules

Rules at the Pool

• Showering: All patrons must shower before entering the pool.
• Horseplay (chicken fights/back flips/jumps/dives) and running are not permitted on pool grounds.
• Diving is permitted in the deep end only (past the second rope).
• Ropes are not meant to be hung, sat or played on.
• The use of play equipment is at discretion of staff.
• Admittance is prohibited to anyone under the influence of alcohol or drugs.
• Street shoes are not permitted past the entrance.
• Food (including gum) and drinks (other than water) are not permitted on the deck other than at the picnic tables. Food and drink are also permitted on the grass areas. Glass containers are not permitted anywhere in the vicinity of the pool.
• Persons with open sores are not permitted to use the pool. Please consult the Pool Manager if unsure.
• Children 6 and under must remain within arms reach of a parent or guardian (age 15+) at all times. Only two children are allowed per guardian. Permission to be out of arms reach may be granted by lifeguards if a distance swim of 10 m is completed to their standards. Regardless, a guardian must remain in the pool at all times.
• Staff may ask any patron, regardless of age, to perform a swim test prior to entering the deep end of the pool.  A swim test fail may result in the swimmer being asked to wear a PFD or avoid the area altogether.
• The Manager and/or Recreation Manager must approve any tests, pictures, reports and/or videos involving the pool and its programs.
• Pool mats are only to be used during slow hours of the pool, (less than 20 swimmers) and all mats must remain a minimum of 5 feet away from the pool edge to avoid entrapment, falling injuries and to ensure proper visual scans are completed by the staff on duty.

• 100% refund if the request is received 10 days or more before the program start date.
• 50% refund if the request is received within 10 days of the program start or after the program has started, but before 20% of it is complete.
• No refund will be issued after 20% of the program has been completed.
• A 100% refund will be issued if the program is cancelled by the Recreation & Community Services Department.
• A pro-rated refund will be issued under the following circumstances;
• Medical reasons (a medical certificate is required)
• Program class cancellations, where classes cannot be made up.

• Classes will be cancelled if: 
• Air temperature falls to 10 degrees Celsius.
• Lightning is observed
• Thunder is heard
• Make-up classes or refunds will be offered as follows:
• For all 10-lesson sessions, if more than 2 classes are cancelled, a make-up class will be scheduled or refunded.
• For all 5-lesson sessions, if more than 1 class has been canceled, a make-up class will be rescheduled or refunded.